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August 8, 2026
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Global Authorities & Complaint Directory

Find the regulator, provider register, ombudsman or complaint route that best matches your market and issue.

Regulator

NAIC State Insurance Departments

Find the relevant state insurance department and insurance complaint route.

United StatesOpen official resource →
Complaint

Consumer Financial Protection Bureau

Consumer information and complaint routes for covered financial products.

United StatesOpen official resource →
Complaint

Financial Ombudsman Service

Independent route for eligible unresolved financial complaints.

United KingdomOpen official resource →
Regulator

Financial Consumer Agency of Canada

Federal consumer information and complaint-handling guidance.

CanadaOpen official resource →
Complaint

Australian Financial Complaints Authority

External dispute resolution for eligible financial complaints.

AustraliaOpen official resource →
Regulator

EIOPA Consumer Information

EU insurance consumer information and national authority routes.

European UnionOpen official resource →
Complaint

FIN-NET / EIOPA complaint route

Cross-border financial complaint and national dispute-body information.

European UnionOpen official resource →
Complaint

BaFin Complaints & Dispute Resolution

Complaint and recognised dispute-resolution information.

GermanyOpen official resource →
Complaint

ACPR Complaint Guidance

Official steps for submitting a complaint to a financial professional.

FranceOpen official resource →
Regulator

Dutch Authority for the Financial Markets

Consumer information, provider checks and warning information.

NetherlandsOpen official resource →
Complaint

AFM Complaints Guidance

Steps for complaints about banks, insurers and other financial firms.

NetherlandsOpen official resource →
Complaint

FINMA Insurance Problems

Information for consumers with an insurance-company problem.

SwitzerlandOpen official resource →
Regulator

Central Bank of the UAE – Consumer

Consumer information for licensed financial institutions and insurance companies.

United Arab EmiratesOpen official resource →
Regulator

MAS Financial Institutions Directory

Verify financial institutions and licence types in Singapore.

SingaporeOpen official resource →
Complaint

FIDReC

Independent dispute resolution for consumers and subscribed financial institutions.

SingaporeOpen official resource →
Complaint

FMA Disputes & Consumer Protection

Guidance on provider complaints and dispute-resolution routes.

New ZealandOpen official resource →
Connected academy

Continue exploring

Complaint workflow

Prepare a clear, evidence-led complaint

1

Define the issue

State what happened, the relevant date, product and decision you dispute.

2

Use the provider process

Submit the complaint through the firm's formal channel and retain its reference.

3

Escalate correctly

Check eligibility, time limits and remit before approaching an ombudsman or regulator.

Regulator or ombudsman?

A regulator supervises markets and firms but may not resolve an individual dispute. An ombudsman or dispute-resolution body may assess eligible individual complaints. The correct route depends on product, provider and jurisdiction.

Frequently asked questions

Quick answers

Should I contact the provider first?

Usually yes, subject to urgent issues and applicable time limits.

Does a regulator resolve individual complaints?

Not always. An ombudsman or dispute body may handle eligible cases.

Always start with the provider's formal complaint process unless safety, fraud or an official deadline requires immediate escalation. Authority remits and eligibility rules change.